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Night Manager

Competitive Base Salary plus Company Bonus & Benefits
Vacancy Type:
Permanent - Full Time
Hours Per Week:
Job Description
We are looking for Night Manager (Title known internally as Customer Service Manager - Nights) to join our team at Chapter Spitalfields – You will be responsible for ensuring a smooth transition from day to night community operations through contributing to an exceptional 24/7 resident experience, delivering outstanding customer service, whilst maintaining the highest standards of safety and cleanliness within the community.

Key Responsibilities include:

  • Leads overnight shifts (The working hours will be 4 nights on 4 nights off).
  • Provides reception, administration, and exceptional customer service and safety support (including key management and handling lock outs)
  • Supervises the routines of the onsite security teams including overseeing surveillance and regular patrols, identification and resolution of safety hazards or risks and handling of complaints (including noise and prohibited substance use) where required
  • Ensures all relevant Company policies and procedures are actioned effectively for example; guest procedures and out of hours check-in and check-out
  • Responds to booking enquiries and undertakes sales conversations with potential new customers or ensures handover enables next day follow up to ensure full occupancy of the community
  • Minor maintenance issues – and the effective reporting of all tenant faults if unable to deal with the fault there and then.
  • Ensures a safe and secure environment at all times, responding to and attending safety and basic maintenance related calls

Experience and Skills:

  • Excellent customer service skills and significant experience in a similar accommodation/hospitality/leisure or reservations/membership environment
  • Self-starter with the ability to self-motivate
  • A strong team player but capable of working autonomously and taking ownership.
  • Evidence of organisation skills with the ability to multi task and prioritise whilst maintaining a high level of accuracy and attention to detail
  • Previous experience supervising or leading a team to deliver excellent customer service
  • Experience of employing conflict management communications & techniques

Building our people’s careers, recognising their efforts and celebrating their achievements is part of our DNA. Ours is a fast paced and inspiring environment where you’ll work alongside industry experts from day one – and as a growing business -  we offer competitive incentive and benefits schemes and exceptional learning opportunities to help you to reach your potential.