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Customer Service Associate

£23,500 plus Company Bonus & Benefits
Vacancy Type:
Permanent - Full Time
Hours Per Week:
Job Description
We’re looking for a Customer Service Associate to join our team in Portobello. As the face of Greystar this is an essential role to the business, providing a comprehensive front of house service to our residents.

Key responsibilities include:

  • Providing a comprehensive front of house service to our residents you’ll be their go to person for all enquiries responding to calls and emails in a timely and professional manner
  • Provide local and site information. You’ll aim to anticipate and exceed their expectations where ever possible promoting and maintaining a positive and memorable resident experience.
  • Achieve occupancy targets, carrying out leasing activities including qualifying customers, arranging and managing open days and viewings and closing enquiries.
  • Support the team with administration tasks, marketing activities, logging maintenance requests and taking payments.

The Ideal Candidate:

  • Previous experience working with customer services, ideally within the Leisure, Retail or Hospitality industry.
  • A  self-starter with exceptional customer service, communication and organization skills.
  • Good team player with strong relationship building skills
  • Excellent organisation skills with the ability to multi task and prioritise

This role operates on a rota shift basis working 40 hours across 5 days (Including some weekends).

Greystar is a market leader in the property industry offering expertise in investment, development, and property management of residential rental properties globally. Building our people’s careers, recognising their efforts and celebrating their achievements is part of our DNA. Ours is a fast paced and inspiring environment where you’ll work alongside industry experts from day one – and as a growing business -  we offer competitive incentive and benefits schemes and exceptional learning opportunities to help you to reach your potential.