• Profile

Client Relationship Manager

Location:
London
Salary:
Competitive Basic Salary & Bonus
Vacancy Type:
Permanent - Full Time
Hours Per Week:
40
Job Description
Greystar is a market leading real estate company offering expertise in property investment management and development, across multifamily (Build to Rent) residential properties and student accommodation globally.
 

The Client Relationship Manager is responsible for establishing, developing and maintaining agent and group booking relationships for our Student Division – Chapter. You will be managing existing agreements with agents, higher education institutions (including universities and language schools), and other groups in addition to identifying and developing new opportunities for the growing portfolio, which you will manage through from prospect to operational handover for check in.

Key Role Responsibilities:

  • Builds productive relationships with existing agent and group partnerships to retain and increase contract values/reduce cost per acquisition
  • Achieves maximum planned revenue for groups by actively searching for new business through networking, cold calling and web research
  • Manages current and develops new partnerships with key agents in target countries
  • Provides excellent customer service to clients, responding to queries in a timely and professional manner from point of negotiation and beyond
  • Proactively manages opportunities to ensure regular face to face contact with clients is maintained where possible
  • Organises & presents Chapter Living properties at relevant conferences & events
  • Manages and co-ordinates all stages of the sales process including price approval, contract drafting, seeking lender and investor approval where necessary, room blocking in the Property Management System (PMS), communication with Operations and invoicing / payment follow up with Finance
  • Contributes to improvement of group sales strategies through analysis and recommendations of role activities
  • Actively understands, updates and improves knowledge of communities, amenities, units and local area features.

Experience & Skills Required:

  • Strong B2B sales skills and experience in a similar role hospitality/leisure/education/ accommodation environment.
  • Familiarity with international education systems and/or experience working with the transient education travel market - i.e. language schools and work placement organisations is desirable
  • An ability to influence, comfortable working at pace and motivated by exceeding customer service and sales targets
  • Display a process driven approach with demonstrable evidence of organisational skills including the ability to multi task and prioritise whilst maintaining a high level of accuracy and attention to detail
  • Culturally aware and able to adapt relationship building, communications and negotiation skills to suit audience
  • A team player who is evidently approachable and welcoming
  • Proactive with a can-do attitude and an ability to act autonomously, taking action when required.  

Building our people’s careers, recognising their efforts and celebrating their achievements is part of our DNA. Ours is a fast paced and inspiring environment where you’ll work alongside industry experts from day one – and as a growing business - we offer competitive incentive and benefits schemes as well as access to the Greystar business school online training platform.